Privacy Policy

1. Introduction

DetailCreator ("we", "us", "our"), operated by Super LH Co., Ltd., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://detailcreator.com and use our AI-powered image enhancement services.

By using our services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you register.
• Payment Information: Billing details processed securely through our payment provider, Paddle. We do not store your full credit card number.
• Image Data: Product photos and images you upload for AI processing.
• Communications: Messages you send to our support team.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, timestamps, and interaction patterns via Vercel Analytics.
• Device Information: Browser type, operating system, screen resolution, and language preference.
• IP Address: Collected for security purposes, rate limiting, and approximate geolocation.
• Cookies: See Section 8 (Cookie Policy) below for details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our AI image enhancement services.
• To process your transactions and manage your credit balance.
• To send you transactional emails (verification, password resets, payment receipts).
• To respond to your inquiries and provide customer support.
• To monitor and analyze usage trends to improve our services.
• To detect, prevent, and address technical issues and security threats.
• To enforce our Terms of Service and comply with legal obligations.

4. Image Data Processing

Your uploaded images are:

• Processed using third-party AI services (Replicate) solely to provide the enhancement service you requested.
• Stored securely on Alibaba Cloud OSS (Object Storage Service) with encryption in transit (HTTPS/TLS).
• Accessible only through your authenticated account.
• Deletable at any time through your project management dashboard.

We do not use your images to train AI models. Your images are processed exclusively for the purpose of delivering the service you requested.

5. Data Sharing and Third-Party Services

We share your data only with the following categories of service providers, and only as necessary to operate our service:

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

• Account Data: Retained for the lifetime of your account. When you delete your account, all personal data is removed within 30 days.
• Image Data: Stored until you delete it from your dashboard or delete your account.
• Payment Records: Retained for 7 years to comply with financial and tax regulations.
• Server Logs: Automatically purged after 90 days.
• Analytics Data: Aggregated and anonymized after 26 months.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (right to be forgotten).
• Portability: Request your data in a structured, machine-readable format.
• Restriction: Request restriction of processing of your personal data.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@detailcreator.com. We will respond within 30 days.

8. Cookie Policy

We use the following types of cookies:

• Essential Cookies: Required for authentication, session management, and security. These cannot be disabled.
• Preference Cookies: Store your language and locale preferences.
• Analytics Cookies: Help us understand how visitors interact with our website (Vercel Analytics). These are privacy-focused and do not use personal identifiers.

You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or by adjusting your browser settings.

9. Data Security

We implement robust security measures to protect your personal information:

• All data transmitted over encrypted HTTPS/TLS connections.
• Passwords hashed using bcrypt with salt rounds.
• Database connections secured with SSL and connection pooling.
• Rate limiting on authentication and API endpoints.
• Security headers (HSTS, X-Frame-Options, CSP) on all responses.
• Regular security audits and dependency updates.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Our servers and service providers are located in the United States, China (Alibaba Cloud), and the European Union. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email. Your continued use of our services after any changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@detailcreator.com
• General Support: support@detailcreator.com
• Company: Super LH Co., Ltd.
• Address: Ningbo, Zhejiang Province, China